For All of You Hostgator Affiliates Out There…Hostgator Responds
Recently, I wrote a post titled “Getting Screwed Out of Hostgator Affiliate Commissions?” where I discussed my frustration as a Hostgator affiliate, because it seemed as though all of my affiliate sales were being labeled “invalid” for one reason or another, causing them to never be paid out. As it turns out (based on the comments the post received), many of you had a similar issue.
Well, to my surprise today, someone from Hostgator just responded to these concerns in the comments of that post. I figured this affects enough of you that it warrants its own post here, especially because many of you won’t go and look back at the comments from that post. Here’s what he said…
My name is Taylor and I’m the CMO at HostGator.
I wanted to let everyone know that I will personally address any issues you are having with sales showing as invalid and am more than willing to provide you more information.
Please contact me with any questions you may have regarding sales, not getting paid, etc.
We are definitely not out to scam ANYONE and we absolutely want to make sure you receive credit for any valid referrals you send to us. We pay out over $500,000 in commissions to thousands and thousands of affiliates every month, we’re definitely not scamming affiliates.
I can assure you that we want to make sure that you are correctly awarded on sales you send us.
If you have any questions at all, please feel free to contact me personally (my email below) or email our affiliates department (firstname.lastname@example.org). I will look into the issue for you and make sure that it is resolved.
Please provide me with your affiliate username (for our in house affiliate program) and the domain names of any sales in question. For CJ affiliates, please provide me with your CID.
Thank you very much and I apologize for any inconveniences or issues you may have had in the past.
I certainly look forward to hearing from you and working with you further!
taylor […@…] hostgator.com”
Thanks Taylor, I really appreciate the response. I’ll admit I haven’t been happy with Hostgator’s affiliate program lately, but this is certainly a step in the right direction. I look forward to straightening this issue out (not just for me, but for everyone), and continuing to work as a Hostgator affiliate. Also, shortly after receiving this comment from Taylor, I noticed 2 of my Hostgator commissions were paid out via PayPal, so they have already begun looking into my account. I’ll still need to check on the other commissions though.
I encourage you to take advantage of this offer to connect with Taylor, if you’re having a similar issue with your Hostgator affiliate commissions.