Getting Screwed Out of Hostgator Affiliate Commissions?

We’re all pretty familiar with website hosting services and the affiliate programs that go along with them.  After all, if you’re going to make money online, you probably need to buy a hosting account.  Their affiliate commissions are usually pretty lucrative ($50+ per sale!), which is why you’ll see affiliate links and banners for hosting services on most blogs.  Hostgator and BlueHost are two of the more common ones.

I don’t heavily promote hosting at all – I have a couple links on my resources page, but beyond that, I’m not really working hard for hosting affiliate commissions.  Because I suspect many of you promote hosting either actively or passively (through banners, etc.), I thought I’d bring this finding to your attention, specifically if you promote Hostgator.

Before I begin my little rant, I want this to be clear: I don’t believe Hostgator is screwing anyone. I think they’re a legitimate hosting provider, but I think the terms of their affiliate agreement are a little quirky, and that you could very easily not get paid for your referrals.

Here’s What I Found

I’ve gotten a few Hostgator referrals from time to time, but it’s by no means a significant part of my affiliate marketing strategy.  If you’ve had a referral to Hostgator before, you’ve seen the e-mail from them:

Sweet! Right? It says I’ve earned a commission.  I’ve received a few of these before, and I’m well aware of the fact that they don’t pay out commissions for a few months, because they have to make sure the people who purchase hosting actually remain customers for a period of time and don’t cancel after a week or a month.

The other day, when I logged into my affiliate account, I found this:

[I've obviously hidden the names of the domains to protect their owners.]

I was shocked! Not one of the hosting packages I referred turned into a commission.  Granted, one is still pending, but I can tell that one will go “invalid” before long.

Here’s the unusual part: When I go to ALL of the above domains (with the exception of the one where the owner cancelled his or her account), they are ALL still active websites.  Not only are they active, but they’ve been updated recently – why would someone who is actively working on a website NOT pay their hosting bill?  I could see it happening to one person, but not all of them.

One of the above domain packages was purchased 10 months ago. If they’re overdue on paying for hosting, wouldn’t Hostgator have shut down their account?  And if they were only overdue recently, shouldn’t I have received the commission related to that sale?

And what about the sale that took place on 1/9/11?  That was barely a month ago.  I don’t know about you, but when I purchase hosting (or anything with a recurring fee online), I pay for the first month up front at the very least. How could this account be overdue already? Surely Hostgator didn’t sell them hosting without having them pay for the first month.  I know we’re a little over a month past that date as of the time I’m writing this, but when I noticed it said “overdue,” it hadn’t been a month yet.

Here’s the explanation Hostgator provides for overdue accounts:

I don’t really know what’s going on here – I suspect if I try to ask their support, they will just tell me that these accounts are overdue, which they may be.  It’s just odd that out of 5 affiliate sales, 100% of them didn’t actually convert.  Per Hostgator’s affiliate terms & conditions, you’re paid 60 days after a sale is made, and the account must be active at that time.  So I guess none of these accounts lasted longer than 60 days?  Who buys hosting for a site and gives up after 2 months?  I’m sure some people do, but 5 out of 5 people?

It’s Time to Make a Change

Like I mentioned before, selling hosting as an affiliate is a pretty lucrative deal.  Here’s what Hostgator offers:

Unless you’re selling a high volume, you’re probably making $50 or $75 per sale.  Not bad.  What I realized though, is that Hostgator’s primary business is hosting other people’s websites, not running an affiliate program.  So, I turned to Commission Junction, who is in the business of affiliate sales, and has a reputation for timely payouts and handling affiliate transactions well.

What I found was pretty awesome. Not only can you sell Hostgator hosting as an affiliate through Commission Junction, but they pay $100 per sale (without having to sell 11-20 per month, as indicated in Hostgator’s commission structure above).  Furthermore, I have a feeling that I won’t run into problems where I’m making sales and mysteriously never getting paid for them because of “overdue” accounts, because the payments will be handled by CJ ultimately.

So, I’ve made a change to all of my affiliate links to include my new CJ link.  I never made many hosting sales to begin with, but even so, I’ll hopefully be better off this way.

What Have Your Experiences Been Like?

I’m sure most people have had no problem with Hostgator’s affiliate program, but I’d like to see if anyone else encountered the same issue that I did.  What do you think about all of this?

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134 Responses to “Getting Screwed Out of Hostgator Affiliate Commissions?”

  1. Sounds too suspicious to me, all the “overdue” accounts. I would call support and not make an assumption about what their response will be. They could have some trickery going on where you have to catch it and call in to “fix” whatever the issue is. Best of luck with it and good call on the switch to CJ

    [Reply]

    Eric G. Reply:

    Thanks for the comment Eric – I will probably reach out to their affiliate support and see if I can fix whatever the issue may be.

    [Reply]

    Saurabh Reply:

    That is one of the good info…

    I recently had opted for hostgator affiliate program but am not sure if it get me some real cash though..

    What according to you is better option?

    A CTR/CPI program/ Hostgator/ CJ?
    Saurabh recently posted… Amazing trick To Cancel All Pending Facebook Friend Request

    [Reply]

    Eric G. Reply:

    Honestly right now, I’d prefer to just promote BlueHost instead of HostGator.

  2. When I signed up for Hostgator, I didn’t even see the option to pay month-to-month. I paid the whole year upfront (which is also fuel for motivation, since I know I am already locked in for the year!)
    Lonnie @ My Income Lab recently posted… Backlinks The Completely Unscientific Way – Part 1 Squidoo and You Updated

    [Reply]

    Eric G. Reply:

    That’s exactly what I did too!

    [Reply]

  3. Hey Eric,

    This sounds sketchy, at best, to me….or, it could be just a simple issue that would just require contacting support to figure out.

    I’m attempting to wrap my brain around something though: they offer an affiliate program BOTH through their website as well as commission junction? I don’t get it. Why?

    Why not just use CJ exclusively?
    Howie recently posted… 2010 Annual Report and a Month- a Year in Review

    [Reply]

    Eric G. Reply:

    Hey Howie – Agreed, it is sketchy, and I will probably contact support to see if I can get it figured out.

    The reason they don’t use CJ exclusively is because they make a lot more money doing it on their own. For sales through CJ, all affiliate commissions are paid out in the highest tier ($125/sale), so CJ gets to keep $25 of it and pays you $100. For individuals, Hostgator is likely only paying most people $50/sale. They’re willing to make the sacrifice of course because CJ gets them a lot more exposure.

    Thanks for stopping by to comment, Howie!

    [Reply]

    Howie Reply:

    ah…it makes sense now. Thanks for explaining that, Eric!

    “Thanks for stopping by to comment, Howie!”

    No problem, man! I still keep tabs on this place… :)
    Howie recently posted… 101 Books You Must Read to Succeed

    [Reply]

  4. Wow, that’s really odd – I was thinking about thowing one of those banners up and experimenting with their affiliate program as I use them myself but this will keep me cautious about the process for sure.

    @Howie – I wonder if it has to do with their tier system – CJ is a flat $100/month and their tiered system maxes at $125 per sale. They basically save on low volume marketers who only hit $50-$75 (those who aren’t ambitious enough or know about CJ’s program) and they probably save by having their hgh volume affiliates who are in the $125 bracket because CJ isn’t skimming off the top as a middle man. I would imagine CJ keeps a good chunck of the commission in “fees”. It’s probably just a smart accounting trick. :)
    Brian recently posted… One Month of Selling Travel Mugs – A Case Study Open Book

    [Reply]

    Eric G. Reply:

    Brian, I’d definitely recommend if you do promote Hostgator, to do it via CJ. And you’re right about what you said to Howie – CJ’s at the highest tier, so they’re earning $125/sale on any sale they make for Hostgator (presumably).

    [Reply]

    Jason T Reply:

    The only thing about promoting HostGator through their in-house affiliate program is that you get the benefits of making your own coupon codes. If an affiliate clicks on somebody’s CJ affiliate link, but ends up using your own (personal) coupon code, the sale is attributed to the coupon code, and the first affiliate referral is nulled. That way, using HostGator’s in house program and creating your own coupon codes, you will always be guaranteed the sale.

    [Reply]

  5. Hey Eric,

    That is super shady.. I should check up on my referrals. And I’ll be updating be joining Commission Junction as that seems to be a far better deal than working with HG as an affiliate!

    Great find.
    Moon Hussain recently posted… How Uncertainty Will Do You In

    [Reply]

    Eric G. Reply:

    Thanks Moon! I’d be curious to see if your referrals have converted properly.

    [Reply]

  6. Eric, I don’t use HostGator so I wouldn’t have any idea what their affiliate relationship is like, but in your case, I would do some searches to see if anyone else has experienced this. You might just search Twitter and see if anyone else has said anything. Often, getting a few people to tweet about wrongdoings with companies can be enough to turn things around.
    Bryan Thompson recently posted… The REAL Reason I Started a Personal Development Blog

    [Reply]

    Eric G. Reply:

    Thanks for the tip, Bryan. It sounds like even based on what people are saying in this thread (see Ian’s comment below), that I’m not the only one experiencing this.

    [Reply]

  7. Hostgator have done this countless times to me.

    I did try the Commission Junction route, made two sales, and then one day those commissions disappeared from my account. No reason, no explanation. The best part? When I contacted CJ, they claimed to have no knowledge of the sales, even though I had taken screen shots as proof.

    It’s a murky world, hosting affiliates, and the only good ones I have found are the smaller, independent guys.
    Ian recently posted… iannuttall- @sugarrae Id apply if you employed limeys!

    [Reply]

    Eric G. Reply:

    That’s really bizarre that CJ also screwed you over. What did CJ do when you showed them the screenshots?

    [Reply]

    Bridgett Raffenberg Reply:

    I’ve had the same thing happen with Commission Junction and the Host Gator program thru CJ. I made a sale only to have HostGator decline to accept it. It was denied and I was never paid.
    Bridgett Raffenberg recently posted… Day 288 – Playhouse in the Park Scene Shop Tours

    [Reply]

    Eric G. Reply:

    That’s really unfortunate to hear. I’d really like to get to the bottom of this one.

  8. That’s really interesting. I didn’t realize that the payout was so drastically different with cj. Also, it is suspicious that they have this issue with payments. This is especially peculiar because most of the time people set up their credit cards with scheduled payments for these kinds of services. One would think that the billing department at Hostgator has the control over when the bills go out, so there shouldn’t be such an epidemic issue with late payments.
    Richard recently posted… Earning Viral Profits with Blog Engage

    [Reply]

    Eric G. Reply:

    Exactly – there’s no reason so many accounts would be “overdue.” It’s possible, sure, but extremely unlikely.

    Let’s hope things are better with CJ!

    [Reply]

  9. I’ve had to email Hostgator twice now for affiliate commissions specifically because of the ‘overdue’ thingie.

    After talking with them, it’s always – oh, our bad, and then they send payment. It’s a bit annoying but they come through.

    I didn’t know about CJ; I’ll have to definitely look into it because, like you said, that’s their business.

    [Reply]

    Eric G. Reply:

    Glad to hear I’m not the only one! Thanks Murray. I’ll have to give them a call and see if I can get it straightened out.

    And yes, definitely switch to CJ, if only for the higher commissions.

    [Reply]

  10. Eric,
    You are giving some really great advice. I’m a HostGator affiliate through CJ and the $100 payout is a sweet deal. :-)
    All the best,
    Ian

    [Reply]

    Eric G. Reply:

    Thanks Ian. Doesn’t surprise me that you’re on top of this already. :P

    [Reply]

  11. Probably best to ask around Eric, and see if anyone else has come up with this situation.

    I use Hostgator for my hosting, but I don’t plan on going to affiliate with them, I think there’s better ways out there to make money. More ‘honest’ ways.
    Stuart recently posted… How To Leave Exceptional Blog Comments

    [Reply]

    Eric G. Reply:

    It does sound like others have had this issue, based on some of the above comments.

    I wouldn’t consider selling hosting “dishonest” from an affiliate perspective. The only dishonest thing here is if/when Hostgator isn’t paying you commissions that you’ve properly earned. Aside from that, I have no problem promoting hosting – they’re a good host and people need hosting to create business online, so I have no problem recommending them.

    Thanks for the comment, Stuart!

    [Reply]

    Stuart Reply:

    Yeah, when I said ‘dishonest’, I was referring to Hostgator, not affiliate marketing in general. I don’t know enough to pass judgement on it!
    Stuart recently posted… How To Leave Exceptional Blog Comments

    [Reply]

    Eric G. Reply:

    Ahh, okay, makes sense. :)

  12. I haven’t been promoting any hosting services on my blog, but maybe I should. It only takes one click and I’ve earned enough to cover the expenses of the blog.

    As someone mentioned before, you have to pay upfront for Hostgator (and probably most hosting companies). The only time I’ve been charged otherwise has been when I upgraded my account.

    I haven’t made any sales with CJ yet, but they seem to be a much more reliable option for affiliate sales.

    [Reply]

    Eric G. Reply:

    I do think CJ is a reliable option for affiliate sales – I’ve had a few sales through them (of other products) and haven’t had any issues.

    [Reply]

  13. I use hostgator to host my niche domains – and I pay them monthly. So it could be that those commissions only apply after they have received a full year’s income from the person you referred.

    Will be interesting to see what Hostgator say when they reply to your complaint.
    Daisy recently posted… Article Ranks Review – Part 2

    [Reply]

    Eric G. Reply:

    I wish that were true (commissions only applying after a full year of income), but their terms & conditions clearly state:

    “Your commissions are paid on the last week of each month following the first 60 days after the sale. The registered account must also be currently active and paid up to date at the time of payout, and there is no minimum balance limit to reach before you are paid.

    For example, if you made one sale in January, you will be paid your $50 commission the last week of March. If you continue to make regular sales each month afterward, then expect to be paid on the last week of every month (after your first commission payment).”

    I’ll be sure to update this post once I talk to Hostgator and see what they say about this issue. Thanks for the comment, Daisy!

    [Reply]

  14. Hi Eric,

    Great post. It’d be really awesome of you to update this as you hear more, either from HostGator or as you make sales with CJ!

    Jonathon

    [Reply]

    Eric G. Reply:

    Hey Jon – I’ll be sure to update this when I find out more!

    [Reply]

  15. Interesting. I was going to start pushing Host Gator installs for a blog setup site I was starting and would never have thought to go via CJ. Thanks for this useful tip!!
    Geek Face recently posted… How To Suck At Pay Per View Advertising

    [Reply]

    Eric G. Reply:

    No problem! Glad to have helped.

    [Reply]

  16. Not being paid is always at the back of my mind when starting with a new companies affiliate program. You mentioned CJ.com. I use them for most sites and touchwood have had no problems. Just a shame they take 60 days to pay you.

    [Reply]

    Eric G. Reply:

    True, good point Will. I’m definitely willing to wait the 60 days when I know it’s a reputable company handling the sales/payments.

    [Reply]

  17. Honestly this whole topic makes me wonder if HostGator is a good company to be promoting and making affiliate sales off of. I mean sure it may be great for those making the sale but is it good for the customer who may be getting set up with a crappy hosting company willing to screw them over at the first chance they get? And if that is the case, will it affect the customer’s view of those that “recommended” HostGator to them in the first place?

    Not saying this is or isn’t the case definitively with HG, just throwing these ideas out there. – Eric
    Eric D. Greene recently posted… How to use Oil Pastels

    [Reply]

    Eric G. Reply:

    The only reason I still have no problem promoting Hostgator is because I use them, and have not had any problems. Any minor issues or questions I’ve had were always handled in a very timely manner by their support.

    [Reply]

    Tina Smith Reply:

    i have used hostgator for a number of years for all my sites (about 8 now, i think) and i LOVE them. seriously. anytime i’ve had a question, i pop onto their live chat with a tech support person and they help me out very quickly.

    i can’t say enough about them. never had a problem with them. ever. :)

    [Reply]

    Eric G. Reply:

    Glad to hear you’ve had a good experience – my experience with the hosting itself has been great too!

    [Reply]

  18. Eric,

    I didn’t know Hostgator’s affiliate commissions had this problem. And it’s even more interesting to find out that CJ commissions from hostgator doesn’t pose too much of a problem. I’ve not a make a commission before sadly :( but if I do choose to promote Hostgator again it’s definitely going to be via CJ

    Thanks for the heads up!
    Bryan recently posted… Timex T5G941 Heart Rate Monitor Watch

    [Reply]

    Eric G. Reply:

    Sounds like a good plan, Bryan. Thanks for the comment!

    [Reply]

  19. This doesnt sound good at all! My first quarter goal was to push the hostgator afill. Program via me resource page and I have invested about 5 weeks (since setting the goal mid Jan) and a sum of money to start getting that page ranking for my chosen terms.

    Saying that I have had some minor dealings with them before and have been paid. It was one of the reasons I started to try and use this as my first cornerstone in my campaign for this year.

    [Reply]

    Eric G. Reply:

    Not a bad plan, Don, just be aware that you could run into issues in the future similar to what I did. At the end of the day, you just want to make sure your affiliate income is diversified, so that if one piece doesn’t work out, it doesn’t affect you too badly. :)

    [Reply]

  20. Hi Eric,

    This is a popular topic, especially around the time HostGator should be releasing affiliate commissions. Unfortunately, I haven’t made very many referral sales with them; seem to make more with the other hosting company I use.

    I’ve never had a problem like you experienced. (Hate that you even had such an awful experience!) They are slow to pay, maybe not on the CJ side because I’m sure CJ enforces its escrow policy. But through HostGator’s standalone affiliate program, I think I’ve only received commissions one time on time. And by that I mean, in the last week of the month.

    It does seem that the affiliate program HG promotes is not at the top of their list.
    Vernessa Taylor recently posted… Love Your Business Beyond Valentine’s Day- Review &amp GiveAway of Invoicera Online Invoicing and Billing

    [Reply]

    Eric G. Reply:

    Thanks for the comment, Vernessa. It is good to see that you have been paid for your commissions with HG – I’m hoping CJ is better, but from the other comments here, it sounds like I may run into the same issues (still because of HG).

    [Reply]

  21. Eric,

    Very timely discussion. Like you, I’ve had 100% of my commissions ‘invalidated’ by HG and its to the point that I’m ready to fight back. Every sale of their service is to a customer of mine who we’re building a new site for. Every time they offer up a different excuse for why they failed to pay me. One was for a client whom I set up using my corporate credit card. They called that a duplicate. The most recent one was set up to bill my client’s MasterCard and I know for a fact that she’s billed monthly on that card. Yet its reported as ‘overdue’ and again, no commission. I’m beginning to think that the Aff Mgr gets paid a bonus on every sale that no commission is paid.

    Perhaps we should all just flood
    affiliates@hostgator.com with email and hammer twitter with tweets until they yell ‘uncle’ and decide to pay.
    Scott Dennison recently posted… Are You Building A Content Marketing Strategy Or A Content Farm

    [Reply]

  22. Hello Everyone,

    My name is Taylor and I’m the CMO at HostGator.

    I wanted to let everyone know that I will personally address any issues you are having with sales showing as invalid and am more than willing to provide you more information.

    Please contact me with any questions you may have regarding sales, not getting paid, etc.

    We are definitely not out to scam ANYONE and we absolutely want to make sure you receive credit for any valid referrals you send to us. We pay out over $500,000 in commissions to thousands and thousands of affiliates every month, we’re definitely not scamming affiliates.

    I can assure you that we want to make sure that you are correctly awarded on sales you send us.

    If you have any questions at all, please feel free to contact me personally (my email below) or email our affiliates department (affiliates@hostgator.com). I will look into the issue for you and make sure that it is resolved.

    Please provide me with your affiliate username (for our in house affiliate program) and the domain names of any sales in question. For CJ affiliates, please provide me with your CID.

    Thank you very much and I apologize for any inconveniences or issues you may have had in the past.

    I certainly look forward to hearing from you and working with you further!

    Best Regards,
    Taylor Hawes
    taylor [...@...] hostgator.com

    [Reply]

    Eric G. Reply:

    Thanks so much for the reply, Taylor. I’ve decided to publish your response as its own blog post here:

    http://www.my4hrworkweek.com/for-all-of-you-hostgator-affiliates-out-there-hostgator-responds/

    Thanks again,
    Eric

    [Reply]

  23. Wow, this sounds extremely suspicious. If it were me, I would DEFINITELY contact support. No way can all those accounts be “overdue,” unless there’s a free trial or something and all those users switched hosting after the free trial was over.

    I hope you figure it out. =/

    Christina
    Christina Crowe recently posted… Understanding Link Wheels and Avoiding Sandboxes- The Beginner’s Guide

    [Reply]

  24. I ran across this problem with Hostgator, a fellow blogger signed up for hosting through my affiliate link, back in October of last year.

    He personally sent me a message to let me know that he signed through my link.

    I post my earnings on regular basis, when he saw that I didn’t get the payout. I told him what my dashboard said.

    Long story short-I contacted Hostgator and received the payout in January. I still use their services- but am apprehensive to promote them.
    Kim recently posted… Week 12 Progress-Back from Vacation

    [Reply]

  25. I’m a hostgator affiliate and it pays good when it comes +21 sales/month . but the problem is there’s no good tracking and analysis features shipped with their program that why at the end of each month they pay 25% of the registered users because most of them become inactive , fraud or overdue . i think analytics feature with their program will let us make more money

    [Reply]

  26. I’m am very leery of HostGator’s affiliate program and unless things change quickly, I’m not going to promote it any more.

    I do freelance web design work and I had my client sign up for HostGator through my affiliate link. I was personally there to witness him sign up so I know he did it correctly. However, it did not show up in my stats. Emailed HG through CJ and got no reply. Also, emailed Taylor mentioned on this blog and have not heard back either.

    I hope HG proves me wrong but at this point I’m inclined to believe that they ARE in fact skimming affiliates.

    [Reply]

    Eric G. Reply:

    I would be a little bit more patient (as frustrating as it may seem). They have been slow to react to affiliate commissions, but what I ultimately found after my original complaint was that all affiliate commissions were properly credited to my account and paid out when they were supposed to be paid (the 3 months or whenever after the transaction takes place). Give it another week, and if you still don’t hear back from them, e-mail them again. They may be slow, but I think they will eventually take care of you (I hope).

    [Reply]

  27. Very interesting article But I’m afraid my experience as an affiliate of Hostgator through CJ has been exactly the same as you describe above.

    I went through CJ because I would rather go with someone who has a vested interest in getting money to me as they get a cut of it themselves. I have made a total of 3 sales as a hostgator affiliate before I stopped advertising their links. The reason was that all 3 sales were extended for one month which is something I’m told Hostgator do as a standard practice, then after that they completely disappeared from my account as if they never happened. luckily I took screen shots of my account otherwise I would never be able to prove I even made the sales. 5 emails later, I’m still awaiting a reply from Hostgator as to why these commissions do not exist. It turns out that Hostgator can manually delete any commmission and tell CJ that the customer didn’t pay. Something that CJ just has to take their word for. I have never had this problem selling Powweb or Godaddy. Avoid Hostgator like the plague.

    [Reply]

    Eric G. Reply:

    Over the past couple months, I’ve noticed a big improvement in the way Hostgator handles affiliate sales – I’m seeing mine consistently paid out with no issues. On top of that, Taylor has taken the time to stop by this blog and address questions/concerns – I know there are a lot of companies out there that wouldn’t go to those lengths, so I’m back in support of Hostgator despite its past flaws.

    [Reply]

  28. Hey guys,

    Sorry, I haven’t been here as frequently lately.

    Carlos, can you try and send me another email. I couldn’t find anything outstanding. Put something about M4HW in the subject so I can easily spot it and I’ll definitely take a look at it for you!

    James, I’m sorry to hear of your issues. I can tell you we’ve made many changes to the program over the last 6 months and things are definitely doing well now and only getting better as time goes on! :)

    If you’d like, please simply email me with more details and I’ll definitely see what I can dig up for you!

    Again, anyone who has any questions… please reach out to me. I’d love the opportunity to help out if possible. We’re definitely not perfect, and we had some bumps in the past… but things truly are much better these days (I came on roughly 7 months ago and we’ve made many changes to the program).

    Thanks again for everything.

    - Taylor Hawes
    taylor [...at...] HostGator.com

    [Reply]

    Eric G. Reply:

    Taylor, as always, I really appreciate you stopping by to answer everyone’s concerns. Your support here has gotten me (and I’m sure others) to stick around with Hostgator’s affiliate program.

    [Reply]

  29. Hostgator is among the most popular web hosting services now a days and as it is customary with companies, once anything gets to sky, it fails to notice the people back there on earth which sent it, if you could relate it to the context, you’ll probabily understand what I am saying.
    Adam Gardner recently posted… IKEA – Build it Yourself Furniture

    [Reply]

  30. Sorry to hear about everyone’s negative experiences with the HG affiliate program.

    So far, I’ve had pretty good experiences with their in-house affiliate program and their CJ program.

    They do payout, but it just may be a week or two late. Which is pretty annoying.

    [Reply]

    Eric G. Reply:

    Glad to hear your overall experience has been good – slow payments are certainly better than no payments, and I’m guessing they’re working to improve that. Thanks for stopping by to comment, Mathew!

    [Reply]

  31. i got same problem …
    #########.net — Link — Active — Pending
    #########.co.uk — Link — Active — Pending
    Garrett recently posted… GoDaddy Coupon Code- Promo Code Update June 10- 2011

    [Reply]

  32. Hello Garrett & All,

    I apologize if I have been slow the last couple of weeks getting back to some people. I was getting ready to and then we ended up having our baby girl, so things have been a little hectic around here! :)

    Please feel free to shoot me an email if you have any questions after this about your commissions…

    But, if they are still stating pending that means that they are still pending payout. That can simply mean that they didn’t meet the requirements the first round (i.e. the client didn’t pay their hosting bills)…. we’re one of if not the only host that goes back to check each sale multiple times, so that if they become current you do end up receiving credit.

    Or it can simply mean that it is still in the verification process. For example, at the beginning of this month, we paid out sales for March. That is due to our money back guarantee period.

    Thanks again, please feel free to reach out to me if you want me to look into those further or have any other questions.

    - Taylor

    [Reply]

  33. hello all
    I joind hostgator affiliate program
    I got about 9 sale…but only one i received 50§ in my paypal.
    I shocked when they send the money…after i thinked its only spammer

    [Reply]

  34. Hi this is pretty common actually. your stats are something like mine there are months whereby I have a streak of 10 signups go overdue and then there are months where 90% remain active! I got about 120 plus signups for hostagtor in 6 months which only 25 are valid commisions. And im waiting for this months payout too hmmmm.. Rather late this month

    There is a reason why some cant signup with CJ, ppl like me from asia get declined immediately :(

    [Reply]

  35. wat if i make 10 emails and then sing up to host gator through my own website so i get commission. For each email i will pay 4$ but i will get more. Is this possible ??

    [Reply]

    Eric G. Reply:

    This would probably be against the terms and conditions of the affiliate program, so you most likely would not receive commissions for those sales.

    [Reply]

  36. Hello Eric,

    Just wondering how your experience with HostGator is now. Are you still getting payments directly through HG or are you with CJ?

    Thanks.

    [Reply]

    Eric G. Reply:

    Hi Nick,

    It’s still a little of both, however it’s mostly CJ now. Payment have been fine, so I think HG has gotten their act together. If you find yourself with a payment issue, don’t hesitate to contact them.

    [Reply]

  37. Hi Eric G,

    I have just developed my own hosting review site and i put as hostgator as no 1 ranking..Because of their good support and service for users..I am goona promote my site in very big level..So if i get more sales ,Will hostgator pay me properly..I read some bad reviews also in other blogs about their payout..I am still in the situation of double mind.Pls say ur suggestions..As per my calculations,if i do promote well..Min i will get 30 sales per month…But i need to get payout timely to manage everything..And if you know any other hosting company which pay proper affiliate payout..pls let me know…I am aso thinking of bluehost and dream host in my list..

    Thank you

    [Reply]

    Eric G. Reply:

    I think both HG and BlueHost are good options – payments will never be instant, but they should be timely (within a few months, depending on when you earn commission). If they aren’t, make sure to contact their support (and you can also post on this thread). Also, 30 sales/month would be excellent. :)

    [Reply]

  38. I use commision junction and I am a site designer so I know the people personally I refer and they reversed my commission- I host with them and advertise them on my site http://charlottepayan.com but I plan to drop them as a host and affiliate and negatively blog about them because they ripped me for every refferal – commission junction didnt do anything about it either

    [Reply]

  39. Hostgator is scamming its affiliates .. They are LOSERS who in the end just close the sale terming it as Corrected and don’t pay any commissions.. to genuine affiliates like me.. CJ.com Commision Junction is no good at all .. they don nothing and just keep on telling you that they have forwarded this issue to Hostgator and they will respond back soon .. BUT the scumbags at hostgator never respond (BASTARDS!)

    I dont send them big volumes .. just a couple here and there and those are my clients for whom I design websites..

    Well this is the 2nd time the LOSERS at hostgator are tying their best to rob me of my hard earned commission.. They did this very same thing earlier too.. last year

    Both of these Clients who I referred to are good friends of mine and both paid for the hosting for a longer period well in advance (a year of hosting paid in advance) they paid some $167.40

    There is no reason whatsoever that Hostgator should correct these commisions cuz the Hosting was paid well in advance plus the account are still active.. They are just trying to fraud genuine affiliates… Commission Junction also does nothing in these cases and just works hand in glove with Fraudsters like hostgator..

    STAY AWAY from them.. You will never be paid :(

    [Reply]

  40. Hey, Just to let you all know, I filed a complaint to the Better Business Bureau against HostGator, I recommend others due the same to enact change and warn others about the affiliate scam they are running.

    https://www.bbb.org/consumer-complaints/file-a-complaint/get-started

    [Reply]

    Eric G. Reply:

    Thanks for the heads up, Chris.

    [Reply]

  41. I’m actually having the same problem as what you posted. Mine is 3 referrals though.. and I havent got any payment so far. To think 1 referral was on Oct.. then it suddenly became invalid days before payout. 2 of my referrals were made on Nov.. and Im dreading the day that it becomes inactive before the payout.

    By the way, when is really usually the payout day?

    [Reply]

    Eric G. Reply:

    Hey Tristan,

    Sorry to hear you’re having a similar problem. Lately, I’ve had good luck with Hostgator. I’m not sure exactly when the payouts happen, but I believe your referral clears 3 months after the sale is made (I could be wrong about this). I’d urge you to send them an e-mail if you haven’t already, asking them to look into the invalid sales. They may be slow, but they are generally helpful.

    [Reply]

  42. Is there any rule, which hosting plan referred person must order to affiliate get his commission? Because if commission is up to 125$, and cheapest plan is 4$ / month and hostgator isn’t charity, there should be some kind of limitations. Are they any?
    Edgars recently posted… Hide WordPress version in frontend

    [Reply]

    Eric G. Reply:

    In some ways, Hostgator does take a risk when they pay you. Commissions actually start out at $50/sale (they do work up to $125/sale if you can refer 21+ sales during a month). The person essentially needs to keep their hosting account active and paid for 3-4 months before Hostgator pays you, so they make sure the person is a legitimate customer (and many customers will prepay for a year or more).

    I’m sure they have lost money on some affiliate sales, but generally if you have a hosting customer for 4 months, there’s a good chance you’ll have him or her for a year or more. Here’s their FAQ that briefly explains when they pay commissions:

    http://support.hostgator.com/articles/affiliates/when-and-how-often-will-i-be-paid

    [Reply]

  43. i am a HG affiliate and am having similar problems. I started marketing and was excited when i started getting commisions

    i was told cancellation go up and down drasticlly so kept with it and got some good rankings

    i get 20-40 commisions a month yet nearly half of these go inactive activity or fraud. this is fine as they are not legitbut now %50 of remainder go overdue. hardly worth it i recommened to put your marketing efforts to your own reseller program and not make the same mistakes.

    [Reply]

  44. I’ve never had any problems with the HostGator affiliate program. Some of the signups are local friends as well and never have I been screwed out of my commission payment.

    I also would have noticed if they were up to anything funny, since I talk to most of my signups at least once a week.

    I think you just have broke ass people that need to pay their HostGator bill o_o

    [Reply]

  45. I have an affiliate with Hostgator and I constantly have problems with their commissions. From about 8 earned commissions I have received no more than 2 or 3, the rest of them usually say “Inactive” even when the website is “live” or simple are not paid even if the status says “Active” on the payout date.

    I’m thinking of dumping HostGator affiliate program and using only JustHost which is way more reliable and their commission is always paid in 45 days

    [Reply]

  46. Hey Eric,

    I have had some worries with comissions from hostgator.

    I used the normal commission system for a while and had the same problems and they always seem to just give the same answers, so I no longer use them.

    I am signed up with commission junction now($100 dollars per sale) and I have signed up people right in front of me and gotten paid 5 minutes later. I feel this is a much better way.
    Peter recently posted… Top 6 Podcasts you Should be Listening to!

    [Reply]

  47. Did not take me long to find a blog detailing these issues. Great work Eric. I am an online marketing trainer here in UK and I get around 5 of these Hostgator commission deals each month as I direct my clients to my link whilst they are with me. I am finding a similar issue to everyone else in that I feel HG are trying always to wriggle out of payment. Out of 22 commission payments over a few months less than half look like they will be paid out!! One of there excuses is ” They already have an account” Upon investigation their existing web designer has opened an account for them with HG! However my client has never seen used Cpanel in Hostgator let alone seen it before. So any link that can find to get out of it they will I would like to see HG defend there actions on this blog.
    Alan Johnston recently posted… Haunted PC? No it’s Google re-marketing

    [Reply]

  48. Thanks for this post!

    I just took Chris advice and filed with the BBB. I was cheated out of over 200 sales. ALL sales were ACTIVE… until days before payout that is. I have yet to earn a dime from Hostgator affiliate RIPOFF SCAM.

    STOP thinking because a company is big it will be reputable, they understand this illogical thought of many, that’s how they continue scamming. “That company is too big, they wouldn’t dare do such a thing.”

    Some say, they are such a large company. They earn millions. Why would a company earning millions cheat someone out of a few hundred to thousand dollars. Cheat me out of a thousand times 10,000 more people… DO YOU GET IT? It’s not a few hundred or thousands, when you add everyone in, it is MILLIONS they are stealing!!!

    I am frustrated beyond words. I don’t care to hear any of these BULLs*** excuses from any of Hostgator affiliate representatives. I have been a webmaster, doing referrals for companies for over 15yrs. I know bulls*** when I see it.

    The ONLY reason they paid you is because your blog ranks high for their scam. Their logic is: lets pay him, he’ll come back and say were legit, will pull in more suckers. Hostgator STOP RIPPING AFFILIATES OFF WITH YOUR DUPLICATE, OVERDUE, FRAUD SCAMS. The nerve of a fraud company labeling commissions as fraud is funny!!!

    Don’t buy into Hostgator lies. If thousands of people who know this industry are reporting being ripped off… how can you believe the company excuses? Not ALL of us are trying to bring their company name down; Hostgator is a crooked, VERY crooked company!!!

    [Reply]

  49. You’re lucky man. Hostgator screwed me over big time and now Adam is refusing to respond back to my emails regarding my pay. I made 53 sales. Was due payment last month but they are ignoring my emails. We really need to come together to sue them and run them out of business!

    [Reply]

  50. Very interesting. Hostgator is one of my main affiliate produtcs that I promote. I will take a closer look at the commissions to see if anything fishy is going.

    [Reply]

  51. HostGator sucks when it comes to affiliate and I don’t even recommend anyone promoting them. For all its worth, I believe the commissions should be recurring just like the billling is. A better program to promote is Getresponse in that light. Instead of promoting Hostgator, simply buy a reseller, VPS or dedicated account, pay per month and sell hosting yourself!

    [Reply]

  52. Like others, I was screwed!

    I used over $500 to promote Hostgator and a few hundred hours, I have not received anything from them.

    I earned over 45 sales (the ones they gave me credit for). Not only does Hostgator not pay, they will change your paying commissions to the nonpaying statuses. You can always find out they are lying about this by researching the domain information. You can also contact the customers to confirm this. I’ve had customers send me copies of them paying. I’ve known customers who have never had an account yet Hostgator still marks them as duplicate (their favorite nonpaying status).

    They also turn your affiliate tracking off.

    The more I work, the less I earn.

    At first I had two ads out promoting them. I was earning commissions daily. My ads weren’t even ranking high.

    I got excited too quickly, so took out a month to focus strictly on Hostgator. I felt if I earned one commission a day off two low ranking ads, just imagine once I got out tons of ads, then performed SEO to get them ranking highly.

    I put out over 200 targeted ads (online and offline), then I stopped receiving commissions.

    How is it possible to get a sale a day off two ads that aren’t ranking high, but ZERO sales on 200+ ads that are ranking first page in the major search engines and elsewhere? I have quite a few ads ranking on the first page for the main targeted keywords, but now my sales have stopped COMPLETELY.

    I haven’t earned not a one sale this month (12 days). They have done this to me quite a few other times as well. They are so silly, they don’t even know how to cheat properly.

    It would have been better to turn off my tracking for a day or two at a time, but over 10 days. Plus, I’ve had friends and family to sign up when this happened only for the commission to not show up at all.

    This is the worst damn affiliate company. I hope others will know that we are being truthful regarding Hostgator and not waste their time and money.

    [Reply]

  53. I do part time web design and administration (I’m retired) and have referred clients to HG for years now due to their technical support. I thought I’d take advantage of their affiliate program and signed up about a year ago.

    My handful of referrals are personal clients and have gone directly through me. My affiliate URL is not on a website so there is no chance of fraud.

    Each and every time, without exception, my referrals have been listed as “Invalid” and I have had to submit support tickets in order to be paid my commissions.

    Right now I’m having to fight a second time for commissions their affiliate manager told me back in May would be paid early this month. He’s now denying them again. Nice.

    One thing I’ve found is they will call your customer to verify they placed the order. If they’re not home HG will cancel the order and any credit to you. When the customer calls back the order will be reinstated and you WILL NOT be credited because now it’s considered a duplicate order! This is their excuse not to pay me for my May referrals.

    It’s very irritating. I go to the time and trouble to personally follow my affiliate link to the HG site, and with my client on the phone, type in all the pertinent info to bring HostGator the business. The last one signed up for three years.

    What do I get in return? Nothing but time-wasting aggravation, that’s what. HostGator is NOT worth the trouble.

    [Reply]

  54. I am using commission junction and i have seen some commissions. But then all of a sudden my commissions stopped, and i know this because i refereed 2 people to Hostgator and made them go through my links, live, in front of me.

    Commissions never registered. Very fishy. I am dealing with them now. i will let you know how it goes

    [Reply]

  55. 21 signups 1 payout = Fraud

    [Reply]

  56. An update to my post from Aug 17.

    The HG Affiliate Manager, Adam Bravman, got it straightened out.

    I subsequently signed up two more clients, one of which wasn’t credited to my affiliate account. Adam got that one straightened out, too.

    I don’t know what causes so many problems, but they seem to want to fix them. It’s just a lot of additional work for us all.

    [Reply]

    Eric G. Reply:

    Hey Marc, thanks for the update. Glad to see they were willing to work with you to straighten out those issues.

    [Reply]

  57. Hostgator will pay; however, expect to be ripped of 80% or more of your sales.

    When you first sign up, they will credit you for at least half of your sales.

    The next month, you will earn at least 7 to 10 more sales than the last month. However, Hostgator will go into your account and keep changing the legit sign ups to duplicate and inactive.

    After this, they know you have invested a lot of time and money into their affiliate scam. They understand that it will be difficult for you to except this, so you will leave the ads up for a bit longer.

    During this time, they are making a killing off your hard work!

    Don’t expect anymore paychecks after your third or fourth paycheck. Your first check will be the best in most cases. After that, NOTHING!

    I guess Hostgator think a bunch of dummies are working for them. Who in their right mind would believe they went from 20 sales the first month to no sales after investing more time, more money and ranking well for targeted keywords?

    You can click on my name if you think the thousands of people complaining are lying on Hostgator. I uploaded a screenshot to their forum; it shows how they cheated me out of $450.

    Trust me, they cheated me out of waaay more than that (they turned my tracking off so no sales are being credited now), but at least I was able to capture a bit of proof this time.

    You’ll see how they only paid me for 10 sales when I earned 12 sales.

    The website labeled fraud is up, working, and verified. The other website that says active wasn’t paid either as you’ll see from the screenshot.

    Why? When you earn 10 sales you get $75 per sale. 11 or more is $100 per sale. They played around with my sales to prevent paying me more per sale.

    Catch this: The commission that says active was changed to inactive a DAY BEFORE PAYMENT WAS DUE. The next day, they paid me, then they turned that commission back to active.

    Promote this at your own will, but I’d really hate you to waste your time, get your hopes up, only to be ripped off and very disappointed in the long run.

    [Reply]

  58. UPDATE: It took quite a few emails and time, but it’s only fair to come back and say, “Hostgator just paid me the rest of my money.”

    There are still a few issues (duplicates, etc.), but at least this was a start.

    Eric G. thanks for your website – allowing me to post my response. I would also like to thank the affiliate manager, Adam Bravman, for paying me.

    I was a bit ticked (lol). My day just got better, thanks to you two!

    [Reply]

  59. Yep they reverse 66% of my sales. Even had a friend test it out. They are not good for affiliates. I switched. Good company but crap for affiliates.
    Garen recently posted… Hostgator Reverses Commissions

    [Reply]

  60. im currently using and promoting hostgator. if they have this policy surely i’ll change my banner to adsense.
    junedc recently posted… Part time, Freelance, Models, Actress, Actors Wanted

    [Reply]

  61. I found this blog because I was looking whether I am the only one experiencing this. Now I know I am not.

    This is absurd. I don’t know whether to allow Hostgator.

    In fact, an offline client of mine, to whom I had sold Hostgator hosting also through the regular link (not CJ), is still on Hostgator. Being my client, I can login whenever I want to. And that’s been there since the last 11 months.

    Shockingly, I have not received the commission for his sale. I have sold only 3 Hostgator hostings in my whole life, and got a commission for only 1. This offline guy happens to be one of the other two that I didn’t get.

    I am fighting it with Hostgator now. Let’s see where it goes. I have clearly informed them that I can login into my client’s account and see his (my client’s) info. So obviously he’s not overdue, he’s paying his bills perfectly on time…

    This is absurd. Hostgator direct affiliate sales seems to be a SCAM to me, when I combine others experiences as I am reading here and learning.

    I am wondering whether I should email them and let them know that I am going to encourage my client to move elsewhere. I am thinking doing this, seriously. Hostgator’s affiliate business seems to be a downright scam.

    Also, will be interesting to find how it goes when run via CJ. I had seen them on CJ, and didn’t ever think there could be a difference. I guess I was not paying attention because obviosly the payout is higher, if nothing else.

    [Reply]

    Eric G. Reply:

    Sorry to hear that, Fred – let us know how it goes, if you’re able to get it resolved.

    [Reply]

    JR Reply:

    @ Fred

    I feel your pain, I am going through the same thing and I’m done with them.

    Going through CJ makes no difference, I am with CJ and the same affiliate manager goes in to approve or decline commissions.
    JR recently posted… Important Site News & My Migration From Feedburner To Feedblitz Feed Service

    [Reply]

  62. Really interesting post to read.You have so much nice content, thanks for te awesome stuff.

    [Reply]

  63. Webhostinghub pay out $100 per month per refferal as long you get 4 or more people. Any less than that it’s $50 per refferal. Seems a better deal and they are around the same price for sign ups. They do not have the voucher code setup like hostgator though.
    Dave Erin recently posted… CPM Advertising Meaning

    [Reply]

  64. Not only is it suspicious, after being an affiliate for 3 years with them I think it’s on purpose.

    I literally caught them reversing commissions on an active account because the guy that signed up emailed me to thank me for helping him to start his blog via my post on it, he was not only active, but he actually paid for the month when my commission should have locked in, and this was via CJ Hostgator affil program.

    When I contacted HG I got a reply that it was their “mistake” and the commission was paid.

    But, since then this has happened over and over, reversals in high numbers, like you said, 4 out of 5 commissions reversed on a regular basis.

    They keep changing Affiliate Managers who say this won’t happen again, but it still does

    I am 100% sure they do this on purpose, because in reality there is no way to tell on our end unless we know who bought the hosting

    Last week I contacted them again about 3 more reversals and this time the newest affiliate manager said he would check on it and I never heard back from him.

    I am no longer going to promote them, and I did send an email to Brent Oxley (brent @ hostgator.com) the owner, and I suggest all of you who got screwed do the same thing.
    JR recently posted… Important Site News & My Migration From Feedburner To Feedblitz Feed Service

    [Reply]

  65. After having to go through the same BS once again I’m done with HostGator.

    In order to get paid my last two commissions – weeks after they should have been paid out – I had to threaten to file not only a BBB complaint, but also a fraud complaint with the Texas Attorney General’s Office. I pointed out how there’s a mountain of evidence this nastiness has been going on for years.

    Guess what? I was paid the very next day.

    Enough is enough. I will no longer waste my time with HostGator.

    Good luck to everyone.

    [Reply]

  66. UPDATE:

    I replied to my HG support ticket about my reversed commissions and told themthat I am quitting as an affiliate and blatantly told them they are thieves who are scamming commissions and gave them a link to this post.

    They replied by telling me they appreciate my support, and that $300 was credit to my CJ account for the last 3 reversed commissions, and they are sorry for any confusion.
    JR recently posted… Responsive Website Design For Mobile Friendly Browsing

    [Reply]

    Eric G. Reply:

    Thanks for keeping us updated JR, I appreciate it! Good to hear you got the $300 back, but it’s unfortunate you had to fight for it like this.

    [Reply]

    JR Reply:

    Thanks Eric for posting this thread, I think it really helped

    It is unfortunate, and I am not promoting them anymore.

    What’s really funny is that it’s obvious it was all done on purpose, if these were legit reversals they would have never given the money back.
    JR recently posted… Most Useful Best Of The Web From 2012 For Bloggers & Marketers

    [Reply]

  67. Hi Everyone,

    It’s been a while since I posted here, sorry about that. I’ve definitely been keeping an eye out and my old offer still stands – you can contact me personally for whatever reason, whenever you want and I’ll look into things for you and help make things happen.

    (background info: I work at/run marketing at HG)

    Marc and JR please contact me (and anyone else for that matter) – taylor@hostgator.com and let me know some background info on your issues as well as your ticket ID numbers.

    Just one other piece to note JR, I can promise you we don’t purposefully mark sales as non valid. Sometimes the status changes on sales after they have already been marked a specific status. If we go in and manually look at the sales and see if is good at that time we’ll on a case by case basis award the sales and commissions for you. I don’t know enough about your situation so I’ll definitely refrain from making any excuses… I would genuinely like to take a closer look at it for you though.

    We will be getting a new affiliate system in place in the upcoming months which will be far more transparent for affiliates as well as provide you with far more tracking opportunities and other cool features. We’re really excited about it.

    I apologize to anyone who has had any issues. Please do reach out and we will do everything we can do to make things right. We truly do value our affiliates – you send a huge % of our overall sales to us!

    Thanks,
    Taylor

    [Reply]

  68. This just happened to me through CJ.com with Hostgator. Same thing- Hostgator extends payout, then it disappears.
    Just saw one disappear from a Nov payout, and now they’ve extended one from December. Total BS.
    I walk my clients right through the signup process.
    I just emailed you Taylor. I’ll keep this page updated with progress.
    Will Paccione recently posted… Become The Authority In Your Industry Part 1

    [Reply]

  69. Hi Eric

    When you switched over to CJ for your hosting affiliate links did you notice any difference in reporting?

    Could you still find out what domain name was used to sign up? etc.

    [Reply]

    Eric G. Reply:

    Simon, I think when you go through CJ you lose some of the transparency (like being able to see the domain names that were used to sign up). To be honest, I don’t really promote Hostgator anymore, so I haven’t been earning any commissions lately.

    [Reply]

  70. Jean-michel mailhot Reply February 9, 2013 at 12:05 am

    Hey eric.

    Nice post! Ive been promoting hostgator for 2 months now, got 84 sales and those were mostly converted to either overdue or inactive. I JUST CAN’T believe it!!!

    Did you made any sale using CJ? And did they pay you yet..?

    [Reply]

    Eric G. Reply:

    I’ve had one or two sales through CJ that I think were paid. Definitely contact them (there’s a person you can contact, his information is listed somewhere in these comments) to see if you can get it resolved.

    [Reply]

  71. Yes You are right! I have the same experience over many years and i used to believe them.
    When i saw suspended account, i actually knew that customer and his site was still active and live with HG.
    This is either cheating or the Affiliate program they use is malfunctioning.

    [Reply]

  72. I was ripped off by Hostagator a couple of years ago and you will see a comment from me if you scoot up a little to the 24th november 2011. (james)

    Taylor; (hostgators rip-off damage control director) who goes around to various forums and websites trying to keep their little scam going gave me one commission back out of 3 genuine sales that I had accumulated after I complained to him.

    He promised me that it would never happen again. It took me nine months to build up the courage to promote hostgator again and despite my doubts I started promoting their links.

    I took 3 sales in that first month and all 3 were extended and then dropped as void sales YET AGAIN.

    I see he even has the cheek to come back here and pretend that they are fixing this problem and everything will be great and that they are not the rip offs they seem to be.

    They have been ripping their affiliates off for years now and my advice to everyone here is to stop selling with them immediately.

    HOSTGATOR CANNOT BE TRUSTED !

    [Reply]

  73. I am having the same problem with hostgator non, and this has been on for over 2 months and I have sent 3 emails and they refused to reply or even pay. I have lost commissions in the past and didn’t worry to investigate cos i just thought maybe the buyers cancelled their subscriptions. luckily it was my family and friends who bought the hosting packages and so their hosting are all active and not cancelled.

    [Reply]

  74. Just read through some of this thread. Here’s something I just noticed and sent the following to HostGator:

    I went to the HostGator website to test the coupon code you approved for me. When I went to enter it into the coupon code field, there was already the code, “DOTCOM” in the field with the statement, “You have chosen our most valuable coupon!”

    If I’m a new customer filling that out, I would assume that I got the best discount and would NOT enter a different code (like my affiliate code). So that actually discourages people from entering an affiliate’s code. That SUCKS.

    So we drive traffic to your site and then miss out on the commission because the prospect accepts your default code – (which is too bad for the customer because my 30% code is better than your 20% code.) SHAME on you.

    [Reply]

    Eric G. Reply:

    Thanks for the comment, Mark. Seems like more and more people are having a negative experience with HostGator’s affiliate program. I personally have not earned a HostGator commission for well over a year now.

    [Reply]

  75. Well I have been trying to get a $50 commission out of Hostgator since July 2013.

    A guy signed up with my code, and I was informed of the sale. It showed as Pending at HG. A day later it changed to Invalid: Reason: Duplicate.

    So I emailed my buyer and he said he made an error and entered the wrong name when buying the package. But he did it again and bought his HG hosting and was using HG on his website.

    I emailed HG and they said it is a duplicate signup. So I emailed them back to say Yes, one signup was, but the second one was legit.

    HG replied and said again Sorry, we checked it manually, and it was indeed a legit sale and you will be paid commission, even though it will still shows as Invalid at HG Affiliate Commissions.

    I waited and waited. In Nov I got paid a Commission for two later sales, but still not for the one they said was indeed a legit sale but showed as invalid.

    I emailed HG again, and they said quote:

    “Thank you for contacting us with your concerns. Unfortunately, the reason this sale was not paid is because it is no longer hosted with us.

    It was re-checked on the date of payout and because it was no longer valid, it was not eligible to be paid”.

    So I emailed my customer again and he said, No, he was still using HG.

    So I emailed HG demanding to know why they were screwing me, and they said, Quote

    “Thank you for contacting us with your concerns. I truly do apologize for any confusion you have experienced with us.

    *****Just because the account itself is still active and the client is still purchasing hosting from us, does not mean that the primary domain name on the account is properly pointed.

    That is this reason that the sale is showing invalid–not because the client has left HostGator all together. I do apologize for any inconvenience this may cause”.

    That is just not fair! I made a sale, they said they would pay, they agree that my customer bought a hosting package and is still using it….but I still don’t get paid!

    There you have it in black and white! Yes, I got well and truly screwed.

    [Reply]

    Matt Pretti Reply:

    Hi Carol,

    Thank you for bringing this to our attention and I apologize for the issues you have experienced. My name is Matt Pretti and I am the Affiliate Manager at HostGator.

    I would be happy to take a look the situation you have described above and see what I can do to help. Please email me directly at mpretti@hostgator.com and let me know which domain you are referring to.

    Looking forward to hearing from you.

    Thanks,
    Matt

    [Reply]

  76. Yeah, it’s total garbage Carol. If they don’t go live with the URL within 90 days, they don’t pay. Even though the person who purchased is still paying.
    So the person gets their hosting, Hostgator gets their money and we lose out if the person hosting the website doesn’t go live.

    So I guess they want us to contact the person and tell them to hurry up with development of their website because we want to get paid… even though HostGator is getting their money!

    This is totally out of our control and Hostgator just doesn’t get that.
    Will recently posted… SEO For Your Images

    [Reply]

  77. Hey Eric (and all who read this post),
    I love the site and just signed up for the newsletter (looking forward to it!). I came across this site as I was doing research to become a Hostgator affiliate. I use Hostgator so I thought it was a brain-dead concept to become an affiliate. Thanks for saving me! I don’t want to waste my time promoting something that won’t ever pay. In my searching, however, I found a hosting company that not only pays you for promoting their hosting services, but also has an auto-responder (that I use) that kicks butt! Reliable, and less than half the cost. (They even have a web-conferencing program that makes GoToMeeting look like an also-ran for less than $25/month-for 100 seats and up to 5 moderators!) The company pays 100% commission the first month and 50% commission every other month (not as much as hostgator to start, but the residual income kicks hostgator to the curb). And as you know, once someone begins using an auto-responder-it’s hard to switch! (i.e. monthly income for you on autopilot-right toward your goal of a 4-hour work week) BTW, I’m a teacher finishing my doctorate with the same aspirations as you (passive full-time income and helping teach lots of people how to get the same thing). Reach out to me and I’ll give you the link so you can begin promoting it as a tool you use. (markp224@gmail.com)

    [Reply]

    Eric G. Reply:

    Thanks for the comment Mark! Glad this post helped you out a bit. Feel free to mention the hosting company here (just please leave your affiliate link out of it).

    [Reply]

  78. I don’t trust independent affiliate programs that much so whenever I promote products I usually go with the more established affiliate companies such as Commission Junction, Linkshare, Clickbank,etc.
    The Content Directory recently posted… Structured Annuity Settlement

    [Reply]

    Eric G. Reply:

    I definitely agree with that!

    [Reply]

  79. We’ve lost some aff commission from hostgator in past, we used to promote them using PPC and they paid for several months, and then one day they say we’re fraudulent.

    Lesson learn: Hostgator is not Reliable (As affiliates)!

    [Reply]

  80. Yes, the hostgator affiliate team is not playing the fair game. I had 3 sales active. But now, near to my payment date, they say 2 accounts are overdue, although both sites are working fine.

    [Reply]

    Matt Pretti Reply:

    Hey Imran,

    If you want to send me your account information, I’d be happy to look into this for you.

    Thanks,

    Matt Pretti
    HostGator Affiliate Manager
    mpretti@hostgator.com

    [Reply]

Trackbacks/Pingbacks

  1. Tweets that mention Getting Screwed Out of Hostgator Affiliate Commissions? | My 4 Hour Workweek -- Topsy.com - February 11, 2011

    [...] This post was mentioned on Twitter by John Paul Grant, Eric | My4HWW.com. Eric | My4HWW.com said: Getting Screwed Out of Hostgator Affiliate Commissions? http://bit.ly/h2wfyS [...]

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